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Case Study

E-Referral & E-Request Healthcare Platform

We automated surgical booking and wait time tracking with an e-referral and e-request platform

HealthcareCloudPlatform developmentSecurityUX/UI

Business challenge

Our client is a healthcare innovator and the provider of an intelligent healthcare platform that streamlines e-requests and e-referrals for hospitals and clinics worldwide.

Delivering reliable healthcare software takes a deep understanding not just of technology but also of regulatory requirements for handling of confidential records and user-generated data, interoperability with other healthcare systems, and integration with backend systems.

Solution delivered

We first covered architectural enhancements and new capabilities related to waiting list management, electronic booking, and automated reporting of wait times. We prepared the platform for integration with healthcare systems by leading companies including McKesson, GE, Picis, Quadramed, and Meditech as well as with EMR vendors, which allowed our client’s healthcare platform to become a fully integrated enterprise system. 

The next step was to develop an interface between the newly deployed software and the surgical scheduling system already in use at these hospitals. With this new interface, booking requests for surgeons’ offices automatically flow into each hospital’s surgical booking system.

​Business outcome

We helped our client to:

  • Reduce referral processing times five-fold
  • Successfully introduce their platform in over 35 hospitals across Canada
  • Extend their reach to the US and Australia
  • Increase healthcare quality and performance
  • Achieve significant savings over manual, paper-intensive, and error-prone booking processes

Key Features

  • Patient personalization level
  • Access real-time waiting lists
  • Automate responses

Industry: Healthcare
Headquarters: Tel Aviv, Israel
Market: Western Asia
Team size: 3 members
Cooperation: October 2019 – present
Technologies:  NodeJS / MongoDB / Vue.JS / NLP

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